Reviews

Customer Experience

“Go Toyota Go!”

Stan W. | November 9th, 2011

I must tell you, I own a ’07 RAV 4, and the service is great and the people are great! Toyota looks after its proud customers. I have owned many cars and none have been as reliable as my Toyota. I say “Go Toyota Go!” Great cars, great people!
Stan W.

Customer Experience

Service Department

Martin S. | November 9th, 2011

I found the service that OpenRoad Toyota Richmond provided to be top rate. I had trust that your staff always did a good job maintaining my vehicle. For over 10 years, I made the effort to drive all the way from Central Burnaby to Richmond. Regards, and thank you for the good work.
Martin S.

Customer Experience

excellent services

Mr. & Mrs. Tang | November 9th, 2011

I write with great satisfaction and commendation on the excellent services I received from one of your salesperson, Jon. He was very efficient and proficient in his approach and his knowledge about the various models was top service. He was also very courteous, pleasant and well mannered. My wife and I will certainly revisit your dealership for our next vehicle. I would sincerely recommend that such an employee is a great asset to the business.
Mr. & Mrs. Tang

Customer Experience

Service

Tak Shuen K. | November 9th, 2011

Stephen Leung:
Our ’97 Camry was purchased from your company and since then has been regularly maintained by you. We had a minor problem, and your staff, Mr. Stephen Leung, helped us to solve it within minutes. I think I should bring to your attention that Stephen, who speaks our dialect, was very helpful and efficient (as he has always been). Tak Shuen K.

Customer Experience

Service!

Mary Anne F | November 9th, 2011

Ta-Chi Mao & Greg Neuman
This is a letter of commendation regarding the service I received at OpenRoad Toyota. I took up residency in Washington State. While visiting Vancouver, my driver’s side window was snapping while opening or closing. When I explained the distance I have to drive, Ta-Chi suggested that I wait and he would try and fit in a quick look. Greg checked my vehicle and took the time to show me what he had done. I appreciated his care and attention. Please convey to Mao and Greg my thanks for their excellent service!
Mary Anne F

Customer Experience

Great Attention!

Etta E. | November 9th, 2011

Thank you for your prompt assistance in getting my vehicle ready for pick-up. I must tell you that I absolutely love driving this beast. Once again, thank you for your attention to my case and I greatly appreciate all your efforts. Please extend my gratitude to those behind the scene that I did not come into direct contact with during this enjoyable journey. From a Content FJ Cruiser Owner, Etta E.

Customer Experience

Thank you!!

Lynda Fanzone | November 9th, 2011

Hi Jennifer Chan,
Thank you so much for the exceptional service today.
The extras were such a lovely surprise and I do thank you.
You are a asset to Toyota.
Kind Regards
Lynda Fanzone

Customer Experience

Great Service!

Jack W. | November 9th, 2011

Just a quick note to say that, even though we didn’t purchase a vehicle, we appreciated the customer service that we received from OpenRoad Toyota Richmond. Mr. Ahmed Abou-Shaaban was knowledgeable and helpful in his suggestions in regards to our needs for cargo capacity in a minivan. We were also impressed with his professional & friendly attitude. Jack W.

Customer Experience

Thanks

Joseph K. | November 9th, 2011

Ahmed Abou-Shaaban:

For the purchase of our new Corolla, and on behalf of my family, I would like to thank you so much for everything you did for us. We just moved in from Texas and the whole encounter with you was refreshing! It was nice meeting you and to be honest, both of us were impressed by your character. Thank you again! Joseph K.

Customer Experience

OpenRoad Toyota Richmond Service Department

Anonymous | November 4th, 2011
I would like to commend on the outstanding work performed on our van today, June 2, 2011. Johnny, the service advisor, tried his best in helping me the customer. I am most impressed by Johnny’s friendliness, willingness, helpfulness and heart. He was very involved. The mechanic who worked on my car also did a splendid job. He first noticed the noise that came from the back row seats (which was quite obvious), then the DVD player. Both gentlemen didn’t think the noise from the DVD player was acceptable and I am most pleased with the effort put into doing their best to fix the car. This is w...
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